Does the agent need inbound network access to my SAP hosts?

No. The agent is outbound-only — it polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Can my service desk see alerts without touching production?

Yes. The service_desk role is read-only on alerts and incidents — no SAP transaction access, no config changes, no token reveal. Granular 69-permission RBAC means you can carve out exactly what each team sees.

How long does a proof of concept take?

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install — the rest of the landscape follows as fast as you can roll out the package.

Public roadmap

What's coming next.

Honest signals about direction — three lanes from "actively shipping" to "exploring". Things in Shipping now and Up next are committed; Exploring items might change shape or get cut entirely.

Recently shipped → /changelog

Shipping now4

In development this quarter.

Aria operator co-pilot

Inline suggestions for human operators handling chat takeovers — auto-draft replies, surface related sessions, pre-fill identity intake.

Saved Visitor Analytics views

Save filters + period + scope as named views (e.g. "Marketing landing · last 30d") and share via URL.

Per-customer SLA digest

Weekly PDF mailed to each customer's contact with their uptime, incident count, and active alerts.

Slack / Teams app revamp

Inline alert actions ("Acknowledge", "Snooze 1h", "Open in Farrenio") via Slack blocks instead of plain webhooks.

Up next5

Committed for the next quarter.

AWS account onboarding wizard

For AWS Reseller customers: guided account vending, baseline IAM + GuardDuty + Config setup, Terraform skeleton, one screen.

SOC 2 Type II evidence pack

Audit-log exports + control mappings prepared automatically — drop straight into your auditor's workpaper.

Runbook marketplace

Pre-built runbooks for common basis ops (transport import, system refresh, kernel patch) — fork to your tenant, edit, run.

Operator handoff queue

When a support_agent goes off-shift, in-flight Aria conversations move into a queue with context preserved.

Custom collectors via Python plugins

Drop a plugin into the agent config to scrape custom SAP RFC or HANA SQL — first-class metric type, alertable, indexable.

Exploring5

Promising directions — not committed yet.

Multi-region active-active

Cross-region MongoDB replica + agent endpoint failover for customers with hard data-residency / DR requirements.

On-prem appliance edition

Same platform shipped as a hardened OCI container set for air-gapped customers.

Capacity forecasting v2

Per-system per-resource forecast with confidence intervals + scheduled-event awareness (holidays, month-end).

Aria as on-call assistant (in-app)

Bring Aria inside the authenticated platform so operators can ask "what changed today on PRD?" and get an indexed answer.

Time-zone preferences

Per-user timezone setting so every date renders in local time instead of UTC.

Missing something?

Roadmap shaped by real customer needs. If something you'd want isn't here, tell us — we read every inbound and the loudest signals reshape priorities.

See what we've shipped

Roadmap reflects current intent and is subject to change. Items in "Exploring" are explicitly not commitments. For contractual SLAs on specific features, talk to us at contact@farrenio.com.