Question 1

Does the agent need inbound network access to my SAP hosts?

Accepted Answer

No. The agent is outbound-only — it polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Question 2

Can my service desk see alerts without touching production?

Accepted Answer

Yes. The service_desk role is read-only on alerts and incidents — no SAP transaction access, no config changes, no token reveal. Granular 69-permission RBAC means you can carve out exactly what each team sees.

Question 3

How long does a proof of concept take?

Accepted Answer

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install — the rest of the landscape follows as fast as you can roll out the package.

Status endpoint unreachable

Components

Past 90 days