Does the agent need inbound network access to my SAP hosts?

No. The agent is outbound-only — it polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Can my service desk see alerts without touching production?

Yes. The service_desk role is read-only on alerts and incidents — no SAP transaction access, no config changes, no token reveal. Granular 69-permission RBAC means you can carve out exactly what each team sees.

How long does a proof of concept take?

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install — the rest of the landscape follows as fast as you can roll out the package.

Copyright & trademarks

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