Does the agent need inbound network access to my SAP hosts?

No. The agent is outbound-only — it polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Can my service desk see alerts without touching production?

Yes. The service_desk role is read-only on alerts and incidents — no SAP transaction access, no config changes, no token reveal. Granular 69-permission RBAC means you can carve out exactly what each team sees.

How long does a proof of concept take?

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install — the rest of the landscape follows as fast as you can roll out the package.

Pricing

Pricing that scales with your landscape

Per-SID, transparent, no surprises. Talk to us — we'll size a tier to your estate and never bill for seats you don't use.

Starter

Up to 5 SIDs

Small landscapes that need real basis monitoring without the enterprise overhead.

All collectors
MFA + RBAC
Email alerts
Community support

99.5% platform SLA

Business

Up to 25 SIDs

The default tier for MSPs and growing in-house Basis teams. Most customers land here.

Everything in Starter
Slack / PagerDuty
Scheduled reports
Business-hours support

99.9% platform SLA

Enterprise

Unlimited SIDs

Multi-tenant estates, regulated industries, and teams with a strict procurement cycle.

Everything in Business
Dedicated tenant
SSO + audit export
24/7 support · SLA credit

99.95% platform SLA

Compare plans · feature matrix

27 rows across monitoring depth, alerting, security, reporting, and support — see exactly what each tier includes.

Open matrix

Calculate your ROI

Interactive calculator — plug in your SAP estate size and admin headcount, see hours saved per year and payback period.

Open calculator

Pricing FAQ

How is pricing calculated?

Per-SID, transparent, no hidden seats. Talk to us with your actual inventory (production + lower environments) and we'll size it to your estate. We don't want you to over-buy.

Do you offer annual contracts?

Yes — annual contracts get a discount. Monthly is fine too for shorter engagements or PoCs.

What counts as a SID?

Each unique SAP system identifier across PRD / QAS / DEV / sandbox. HANA tenants on the same SYSTEMDB count once.

Is the AWS Reseller side bundled?

No. AWS resale and the monitoring platform are decoupled — many customers use one without the other. They're cheaper together but never bundled-or-nothing.

Can I trial it?

Yes. Request a demo, we'll set up a sandbox tenant against a non-production SID. Typical PoC runs 14 days; production SIDs join later via the same agent.

Tell us about your estate.

We'll come back with a sized tier and an exact monthly number — usually within one business day. No automated quote generator, no anchor pricing tricks.

See AWS resale pricing