Does the agent need inbound network access to my SAP hosts?

No. The agent is outbound-only. It polls Farrenio over HTTPS for its config and pushes metrics the same way. No new firewall rules, no exposed ports on your SAP boxes.

Can my service desk see alerts without touching production?

Yes. The service_desk role is read-only on alerts and incidents, with no SAP transaction access, no config changes and no token reveal. Granular per-action RBAC means you can carve out exactly what each team sees.

How long does a proof of concept take?

A 30-minute call to scope. We typically have one production SID streaming live metrics within an hour of agent install, and the rest of the landscape follows as fast as you can roll out the package.

For IT leadership · 09

An availability number that survives a meeting

Most IT leaders have presented an availability figure and then been asked, "and how was that calculated?". It is a fair question.

Request a demo All insights

The number is easy. The evidence is not.

Was planned maintenance excluded? Which incidents counted? Was it measured, or estimated from tickets afterwards? An availability figure that cannot answer these questions turns the monthly review into a debate about the number instead of a discussion about improvement.

For SAP landscapes the problem is sharper, because systems serve different stakeholders and each one wants to see its own estate, measured the same way as everyone else's.

What makes an availability figure hold up

Computed from recorded incidents
Not typed into a report at month end.
Maintenance declared in advance
And excluded transparently, so nobody can move the goalposts later.
Scoped per customer and system
Each stakeholder sees their own estate.
Evidence on request
The underlying events are there to show when someone asks.

How FCC produces it

SLA from incidents

Compliance computed from the platform's own incident records.

Maintenance windows

Declared windows excluded from the figure.

Scheduled reports

Reports delivered on a schedule to the people who need them.

Same data as operations

The reporting and the daily operations come from one platform.

When the operational data and the reporting come from the same place, the monthly conversation moves from defending a number to deciding what to improve.

Go deeper

Use cases

Including reporting for managed service providers.

Pricing

A predictable per-system model.

Common questions

Is planned maintenance excluded from availability?

Yes. Maintenance windows declared in the platform are excluded from the SLA figure.

Can each customer see only their own figures?

Yes. Reporting is scoped per customer and per system.

Bring evidence to your next availability review.

See how FCC's SLA view and reports would look for your systems. FCC is in Beta.

Request a demo See pricing

"SAP" and SAP product names are used descriptively. Farrenio Cloud Control is a Farrenio product and implies no partnership with or endorsement by SAP.